Shipping Policy – Noviquie

Welcome to Noviquie! We want your shopping experience to be simple and convenient. This Shipping Policy explains how we handle, ship, and deliver orders placed through our online table lamp store.

1. Shipping Costs

Noviquie offers free shipping on eligible orders. Any applicable shipping charges or additional costs will be clearly displayed before you complete your order.

2. Order Handling Time

After an order is placed, Noviquie generally requires 1–2 business days to process and prepare it for shipment.

Business days exclude weekends and applicable holidays. Handling time may occasionally vary due to order verification, product availability, or other operational circumstances.

3. Transit Time

Once your order has been dispatched, estimated shipping transit time is 3–5 business days.

Transit time begins after the order has been processed and handed over to the shipping carrier. Delivery estimates may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our control.

4. Estimated Total Delivery Time

The estimated total delivery time provided by Noviquie is 5–8 business days, including order handling and transit.

Please note that these are estimates, not guaranteed delivery dates. Actual delivery may vary depending on order processing and shipping conditions.

5. Order Confirmation

After placing an order with Noviquie, please ensure that your name, phone number, and delivery address are correct.

We may contact you to verify order details before processing. Incorrect or incomplete information may cause delays or prevent successful delivery.

6. Order Tracking

If tracking information is available for your shipment, Noviquie will provide the relevant tracking details after dispatch.

If you have not received tracking information or need help checking your order status, contact us at support@noviquie.com with your order number.

7. Cash on Delivery

Noviquie currently accepts Cash on Delivery (COD) only. Payment is collected when your order is delivered.

Please ensure that someone is available at the delivery address to receive the package and pay the amount due.

8. Shipping Delays

Although Noviquie aims to meet its estimated delivery timeframes, delays may occur because of carrier issues, adverse weather, public holidays, incorrect addresses, or other unforeseen circumstances.

If your order appears delayed beyond the estimated delivery period, please contact our support team for assistance.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order with Noviquie.

If you notice an error in your shipping address or phone number, contact us as soon as possible. We cannot guarantee changes after an order has been processed or dispatched.

10. Lost, Damaged, or Missing Packages

If your package appears lost, arrives damaged, or contains missing items, please contact Noviquie at support@noviquie.com.

Include your order number and, where applicable, photographs of the damaged product and packaging. We will review the information and help you understand the available next steps.

11. Contact Information

If you have questions about shipping or delivery, please contact Noviquie:

Trade Name: Noviquie

Phone Number: +1 989-386-2604

Email: support@noviquie.com

Address: 528 W 5th St, Clare, MI 48617, United States

Thank you for shopping with Noviquie. We appreciate your trust and look forward to delivering a pleasant shopping experience.