Return Policy – Noviquie

At Noviquie, customer satisfaction is important to us. We want you to feel confident when shopping for table lamps from our online store. Please read our Return Policy below to understand our return process.

1. Return Period

Noviquie accepts eligible return requests within 14 business days of receiving your order. All returns are subject to our return conditions and applicable laws.

Please contact our support team before returning any product.

2. Return Eligibility

To qualify for a standard return, products should be in their original condition, with all included parts, accessories, and packaging where reasonably possible.

If your table lamp arrives damaged, defective, or different from what you ordered, please contact Noviquie so we can review your request and explain the available options.

3. How to Request a Return

To request a return from Noviquie, please follow these steps:

1. Email us at support@noviquie.com.

2. Include your order number and the reason for the return.

3. If the item is damaged or defective, attach clear photographs of the product and packaging.

4. Wait for our support team's instructions before sending the product back.

Our team will review your request and guide you through the next steps.

4. Return Shipping

Noviquie provides free return shipping for eligible returns. Please contact us before sending an item back so we can confirm eligibility and provide the appropriate return instructions.

Do not send products to our business address unless our support team specifically instructs you to do so.

5. Damaged or Defective Products

If your table lamp arrives damaged or defective, please contact Noviquie as soon as possible at support@noviquie.com.

Include your order number and photographs showing the damage. We will review the information and advise you about the available return, replacement, or refund options.

6. Refund Processing

Once a return is approved and any required inspection is completed, eligible refunds will be processed within 3 business days.

Please note that additional time may be required for the refund to reach you, depending on the refund method and any financial service provider involved.

7. Cash on Delivery Orders

Noviquie currently accepts Cash on Delivery (COD) only. If your return is approved for a refund, please contact our support team to confirm the available refund method and the steps needed to complete it.

8. Contact Us

If you have any questions about our Return Policy, please contact Noviquie using the details below.

Trade Name: Noviquie

Phone Number: +1 989-386-2604

Email: support@noviquie.com

Address: 528 W 5th St, Clare, MI 48617, United States

Thank you for choosing Noviquie. We appreciate your trust and are committed to providing a helpful shopping experience.