Frequently Asked Questions (FAQ) – Noviquie

Welcome to the Frequently Asked Questions page of Noviquie. We want your shopping experience to be simple and convenient. Below, you’ll find answers to common questions about our table lamps, orders, shipping, payment methods, returns, and refunds.

1. What products does Noviquie sell?

Noviquie specializes in table lamps designed to add style, warmth, and functionality to your home. Our collection is suitable for bedrooms, living rooms, desks, and other indoor spaces.

2. Does Noviquie offer free shipping?

Yes! Noviquie offers free shipping on eligible orders. No shipping charge will be added to qualifying purchases.

3. How long does delivery take?

At Noviquie, our estimated delivery timeframe is 5–8 business days.

• Handling time: 1–2 business days.

• Transit time: 3–5 business days.

Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other unforeseen circumstances.

4. What payment methods does Noviquie accept?

Noviquie currently accepts Cash on Delivery (COD) only. You pay when your order is delivered.

5. Can I return a product purchased from Noviquie?

Yes. Noviquie offers eligible returns within 14 business days, subject to our Return and Refund Policy. Please contact our support team before returning an item to receive instructions.

6. Does Noviquie offer refunds?

Yes. Noviquie provides refunds for eligible returns in accordance with our return policy. Once a refund is approved, please allow up to 3 business days for processing. Additional time may be required for any applicable payment provider or financial institution.

7. How do I request a return or refund?

To request a return or refund from Noviquie, email us at support@noviquie.com. Include your order number, the reason for your request, and relevant product details. Our team will explain the next steps.

8. Can I track my Noviquie order?

If tracking information is available for your shipment, Noviquie will provide the relevant tracking details. You can also contact our support team for assistance with your order status.

9. What should I do if my table lamp arrives damaged?

If your order from Noviquie arrives damaged or defective, please contact us as soon as possible at support@noviquie.com. Include your order number and clear photos of the product and packaging so we can review the issue and advise you on the next steps.

10. Can I change or cancel my order?

If you need to change or cancel an order placed with Noviquie, contact us as soon as possible. Requests cannot always be accommodated once an order has entered processing or been shipped.

11. How can I contact Noviquie customer support?

You can reach Noviquie using the contact details below:

• Trade Name: Noviquie

• Phone: +1 989-386-2604

• Email: support@noviquie.com

• Address: 528 W 5th St, Clare, MI 48617, United States

12. How can I learn more about Noviquie products?

If you have questions about a table lamp’s features, specifications, or suitability for your space, contact Noviquie at support@noviquie.com before placing your order.

Still Have Questions?

We’re happy to help! If your question has not been answered above, contact Noviquie by email at support@noviquie.com or call +1 989-386-2604.

Thank you for choosing Noviquie. We appreciate your trust and look forward to helping brighten your home!